1. Donations are Non-Refundable

Donations once made to the Trust through the online payment gateway or any other medium are generally non-refundable. Since the funds are immediately allocated towards ongoing social projects (Education, Food Supply, Medical Camps, etc.), we do not entertain refund requests.

2. Duplicate or Erroneous Transactions

If you have made a duplicate donation or an erroneous transaction due to a technical glitch, please contact us within 7 working days of the transaction. You must provide:

• Proof of the deduction (Bank statement/Screenshot).
• Transaction ID provided by the payment gateway.
• Your full name and contact details used during the donation.

3. Refund Processing

Upon valid verification of a duplicate or technical error, the refund will be processed back to the original payment source (Credit Card/Debit Card/Bank Account) within 10 to 15 working days. Please note that any transaction charges or taxes levied by the payment gateway/bank will be deducted from the refund amount.

4. Cancellation of Recurring Donations

If you have signed up for a monthly or recurring donation plan and wish to cancel it, you can do so at any time. Please notify us at least 5 days before the next scheduled deduction date to ensure the cancellation is processed in time.

5. Tax Benefit Receipts

In the event of a refund, any tax exemption certificate (80G Receipt) issued against that particular donation will become null and void. Donors are requested not to use such cancelled receipts for tax filing purposes.